Help Center
At Mane Street Movers, we strive to make your move as smooth as possible. Browse below for answers to some of the most common questions we receive. If you still have questions or would like more information, please don't hesitate to get in touch with us.
Payment Methods
We're pleased to accept a variety of payment methods, including major credit cards and bank transfers. If you have any questions about payment, please don't hesitate to reach out to our team.
Pricing
At Mane Street Movers, we provide transparent pricing for all of our services. We offer both hourly and flat-rate pricing options, depending on your needs. Contact us today to learn more.
Virtual Consultations
Yes, we offer virtual consultations to make the moving process as convenient as possible for you. Our team is available to answer your questions and provide guidance throughout the entire process.
Our Guarantee
At Mane Street Movers, we stand behind our work. We offer a satisfaction guarantee, which means that if you're not completely happy with our services, we'll make it right.
Privacy Policy
Last Updated: [06/27/2024]
At Mane Street Movers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, use our services, or interact with us.
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1. Information We Collect
We may collect the following types of information:
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Personal Information: This includes your name, contact details, address, and other identifiable information you provide when requesting a quote or using our services.
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Log Data: We automatically collect information about your device and how you use our website and services, including IP addresses, browser type, and pages visited.
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Cookies: We use cookies and similar tracking technologies to enhance your experience and gather information about your preferences.
2. How We Use Your Information
We use your information for the following purposes:
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To provide and improve our services.
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To respond to your inquiries and requests.
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To send updates, promotions, and relevant information.
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To analyze website usage and enhance user experience.
3. Data Security
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Your data is stored securely and accessible only to authorized personnel.
4. Third-Party Services
We may use third-party services to analyze website traffic, send marketing communications, or process payments. These providers may have access to your personal information, but they are obligated to protect it.
5. Your Choices
You have the right to:
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Access, correct, or delete your personal information.
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Opt out of marketing communications.
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Disable cookies through your browser settings.
6. Changes to this Privacy Policy
We may update this Privacy Policy as needed. The revised policy will be effective upon posting on our website.
7. Contact Us
If you have any questions, concerns, or requests regarding your privacy or our practices, please contact us:
[Mane Street Movers]
Lexington, KY
859-270-4487
8. Consent
By using our website or services, you consent to the terms outlined in this Privacy Policy.
Refund Policy
Last Updated: [06/27/2024]
Refund Policy for Mane Street Movers & Mane to Mansion Cleaners
At Mane Street Movers and Mane to Mansion Cleaners, we strive to provide exceptional service to all our customers. Your satisfaction is our top priority. If our services do not meet your expectations, we offer the following refund policy to ensure your concerns are addressed promptly and fairly.
1. Eligibility for Refund
Customers are eligible for a refund or partial refund under the following conditions:
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The service provided did not meet the agreed-upon scope of work.
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There were significant issues with the quality of service, such as missed areas or incomplete tasks.
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Damages occurred to property or belongings during the service, attributable to our team’s actions.
2. Refund Request Process
To request a refund, please follow these steps:
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Contact Us: Reach out to us within 48 hours of the service date. You can contact us via phone at (859) 270-4487 or email at manestreetmovers@gmail.com.
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Provide Details: Clearly describe the issues you encountered, including specific areas of concern and any supporting evidence such as photographs.
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Review: Our customer service team will review your request and may contact you for further details or to schedule an inspection.
3. Resolution Options
Upon review of your request, we may offer one or more of the following resolutions:
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Re-Service: We will return to re-perform the service to meet the agreed-upon standards at no additional cost.
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Partial Refund: If partial re-performance of the service is not feasible, we may offer a partial refund proportional to the services not satisfactorily completed.
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Full Refund: In cases where the service falls significantly short of expectations, we may issue a full refund.
4. Refund Processing Time
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Once a refund is approved, it will be processed within 7-10 business days.
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Refunds will be issued using the original payment method unless otherwise agreed upon.
5. Exclusions
Refunds will not be issued under the following conditions:
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Issues reported more than 48 hours after the service date.
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Dissatisfaction based on circumstances beyond our control, such as access limitations or pre-existing conditions not disclosed at the time of booking.
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Minor issues that can be resolved through our re-service option.
6. Contact Information
If you have any questions or need further assistance, please contact our customer service team:
Mane Street Movers & Mane to Mansion Cleaners
421 E Second St, Lexington, KY 40508
Phone: (859) 270-4487
Email: manestreetmovers@gmail.com
Website: www.manestreetmovers.com
We appreciate your business and are committed to ensuring your satisfaction with our services.